frequently asked questions
Answers at your fingertips
FAQs
Find clear, helpful information about our apartments, amenities, lease terms, and application process in our frequently asked questions.
You may apply online by visiting https://www.domaincitygate.com. Please contact the leasing office for additional questions.
Yes, our community offers short-term leases starting at 7 months. Please contact the leasing office for more information.
Please contact the leasing office to discuss early lease termination.
All leases require a 60 day notice to vacate. Please contact leasing office for additional questions.
Our community utilizes Naperville Electric for electric. Please contact the leasing office for detailed information about the utility companies servicing our community.
Yes, we are proud to offer employer discounts. Please contact the leasing office for a full list of discounts and concessions offered for preferred employers.
Our apartment homes do not come furnished, but we can refer you to CORT for furniture rentals. Please contact the leasing office for more information.
You can submit your application directly through our website once you’ve decided on the apartment of your choice. There is a one-time administration fee of $300 and a non-refundable $75 application per person.
Rent covers the apartment and additionally, residents pay for a fixed-rate utility and service bundle that includes internet, gas, water, sewer, valet trash and recycling. Parking, pet and storage fees are billed separately if applicable. Residents must set up their electricity account independently and will be billed based on usage.
You can pay your rent through BILT. We accept online payments via credit card, debit card or bank transfer. You can also pay with a personal check or certified funds. For more details, please contact the leasing office. Residents have a 5-day grace period to pay their rent. After the 5th of the month, rent would be considered late and a $75 late fee would be applied to the account, weekly until rent is paid.
Utilities are not included in the rent and are billed separately in a fixed-rate utility and services bundle which covers internet, gas, water, sewer, valet trash and recycling. Residents must set up their electricity with Naperville Electric prior to moving in and provide their account number to the leasing office.
We are a pet-friendly community; breed restrictions and additional fees may apply. More information regarding the associated costs and breed restrictions, please review our pet policy, or contact the leasing office today.
The parking options at our community include an indoor parking garage per vehicle, with no free or on-street parking available for residents. Additional fees may apply. Please contact the leasing office for more information regarding our parking policy.
Domain CityGate offers various community amenities, including a social club, a parlor lounge with dedicated work spaces, a 24-hour fitness center with yoga room and spin studio, an outdoor swimming pool, a maker’s room, fire pits, grilling stations, a pickleball court and a pet spa with an attached dog run. We also have on-site bike storage that residents can use for no additional fee.
Maintenance requests can be submitted through our RentCafe Resident Services portal or our Resident App at any time. Residents can also call/email the leasing office directly to submit a maintenance request. For emergencies or after-hours assistance, please call the office and prompt for on-call maintenance.
Yes, emergency maintenance is available 24/7 by calling 630.394.2132 and following the prompts.
Yes, deliveries are accepted in our mail and package room. You can collect your packages 24/7 through the LuxerOne system.
All apartment homes in the community include in-home laundry appliances. For more information regarding our apartment home features, please visit our Features & Amenities page, or contact the leasing office.
All apartment homes will include the following appliances: refrigerator, stove and oven, microwave, dishwasher, and washer and dryer. For more information regarding what is included in each apartment home, check out our Features and Amenities page.
Yes, each apartment comes equipped with AC/heat. If you have additional questions, please contact the leasing office.
No, our apartment homes do not come with ceiling fans included. For information regarding apartment home features, please visit the Features & Amenities page.
Yes, renter’s insurance is required. For details, please contact our leasing office.
Our community and apartments are a smoke-free property, and smoking is prohibited in all apartments and common areas.
Domain CityGate has a loading dock and freight elevator which can be reserved up to two hours once per day for move-ins and move-outs. Kindly be advised that management does not provide moving carts or dollies for resident move-ins or move-outs. Residents are responsible for securing their own equipment for these purposes and should plan ahead to ensure a smooth transition.
You may contact the leasing office by phone at 630.394.2132 or by email at domain@willowbridgepc.com.
Rent is due on the 5th and is considered late on the 6th. Please visit the resident portal for additional information. If you have further questions, you may contact our leasing office team.
Yes, the community hosts resident events throughout the year to help foster a sense of community, including outdoor movie nights, crafting events, and holiday parties, and more.
Our community offers a rentable amenity space for residents of the community. Please contact the leasing center for more information about rates and availability.
Yes, our community offers residents EV Charging Stations within the community. Rates and availability are subject to change based on demand. Please contact the leasing office for current EV charging station availability.
Anyone over the age of 18 must fill out an application, be approved and be added to the lease. Within our leasing portal, you will find more information about leasing an apartment with roommates. If you have additional information, please contact our leasing office team members.
The maximum number of occupants per apartment is 2 per bedroom. Within our leasing portal, you will find more information about leasing an apartment with roommates. If you have additional information, please contact our leasing office team members.
Our guest policy is no more than two guests per resident in amenity spaces. For restrictions on guests, please consult your lease agreement or speak with our leasing office team members.
Guest parking is available at the community at no additional cost; however, guests must register their vehicle. Contact the leasing office to find more information about our guest parking policy.
This community is professionally managed by Willow Bridge Property Company, a full-service multifamily real estate management and development company. Founded in 1965 and ranked among the top property management companies in the United States, Willow Bridge focuses on creating places people want to call home through exceptional service, thoughtful operations, and a people-first approach.
Friends make the best neighbors! Our community offers a $500 referral bonus for eligible resident referrals. See a team member for more details.